Privacy Policy

Covison (“we”, “our”, “us”) is committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This policy applies to covison.co, crm.covison.com, and any other services we operate, and explains what data we collect, why we collect it, how long we keep it, and the rights you have over it.

1. Who we are

Covison is affiliated with Prime Galleria Ltd, a company registered in United Kingdom under company number 16604562, with a registered address at 29 Spring Street, Accrington, BBE0HE. For the purposes of data protection law, Prime Galleria Ltd is the data controller for personal information processed through our website and products.

2. Information we collect

Information you give us directly:

• Contact details such as your name, email address, phone number, and company, when you book a call, message us on WhatsApp, fill in a contact form, or email us.
• Project details you share with us while scoping or delivering an engagement.
• Account information if you sign up for Covison CRM, such as your name, email, workspace details, and any data you choose to store within the product (contacts, deals, tasks, and similar records you create).
• Any other information you choose to send us, for example in an email or message.

Information collected automatically:

• Basic analytics data, such as pages visited, time on page, referral source, device type, and approximate location derived from IP address, used to understand how our site is used and to improve it.
• Standard technical logs (IP address, browser type, timestamps) generated by our hosting and security infrastructure.

3. Cookies and similar technologies

We use a limited set of cookies and similar technologies: essential cookies needed for the site and Covison CRM to function correctly (such as remembering your theme preference or keeping you signed in), and analytics cookies that help us understand aggregate usage. You can control or disable non-essential cookies through your browser settings; blocking essential cookies may affect how the site or product functions.

4. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services or product you have requested.
• Operate, maintain, and improve Covison CRM and our website.
• Send you service-related communications, and, only with your consent, updates about our services.
• Understand how our site and product are used, in aggregate, to guide improvements.
• Meet our legal, tax, and regulatory obligations.

We do not sell your personal information to third parties, and we do not use your data to train third-party AI models beyond what is necessary to operate features you have knowingly opted into.

5. Legal basis for processing

Where UK data protection law applies, we rely on one or more of the following legal bases: your consent (for example, for marketing communications), performance of a contract (for example, delivering a project or operating your Covison CRM account), our legitimate interests (for example, keeping our services secure and improving them), and compliance with a legal obligation.

6. How we share your information

We share personal information only where necessary: with service providers who help us operate our website, hosting, communications, scheduling, and analytics (bound by confidentiality and data protection obligations); when required by law, regulation, or a valid legal process; or with your consent. We do not sell or rent your personal information.

7. International data transfers

Some of the service providers we use to operate our website and products may process data outside the United Kingdom. Where this happens, we take steps to ensure an appropriate level of protection is maintained, consistent with UK data protection law.

8. Data retention

We retain personal information for as long as necessary to provide our services, maintain your Covison CRM account, comply with our legal and accounting obligations, and resolve disputes. When information is no longer needed for these purposes, we delete or anonymize it.

9. Your rights

Depending on your location, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion, restrict or object to processing, request a copy of your data in a portable format, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us using the details below. If you are in the UK and remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Children's privacy

Our services are directed at businesses and are not intended for individuals under 16. We do not knowingly collect personal information from children.

11. Security

We take reasonable technical and organizational measures to protect the information we hold against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The “Last updated” date at the top of this page reflects when it was last revised.

13. Contact us

For any privacy questions or to exercise your rights, email us at outreach@covison.com or message us on WhatsApp.